About Laptop & Computer Repair, Inc. 

25 Years of Retail Experience

I started repairing laptops and computers more than 30 years ago from my little two bedroom apartment in Gardner, MA. At that time I contracted with local computer stores and other large volume users of laptops. I was doing mostly pickup and drop off business – repairing the computers and laptops the stores couldn’t. At that time there was nobody servicing laptops so I had to be creative. 

Fast forward a few years and I opened my first retail storefront at the 509 Main St., Gardner location. I had outgrown my apartment and needed a bigger space. Shortly after moving in – and without a sign – retail customers started showing up. I hired an employee and added retail laptop and computer repair to my list of services. 

Over the first few years I started noticing customers traveling from other parts of Massachusetts, Vermont, New Hampshire and Connecticut. Because of this I started expanding and opened fully staffed retail locations in Leominster, Athol and Greenfield, MA and one store in Brattleboro, VT.

Privacy

Your data is your private business. Most of us use our laptop or computer for online banking and managing our finances. Most people have sensitive data like tax statements or software used to manage our personal lives. Just about everyone who comes in for service has pictures of family, friends and loved ones. That data is nobody’s business but yours. 

Computer issues are unpredictable and seem to happen at the most inopportune time. Unfortunately because faults can’t be planned, it doesn’t give you enough time to move your personal data to another storage device. 

I make it a point to move data by the folder, rather than individual files whenever possible. This limits my exposure to your personal information and preserves your dignity.  

Speedy Service

My original business model was rapid turnaround of customer’s equipment. The idea at the time was based on people heavily relying on their laptop or computer. Smartphones were a few years away so there were few options unless the customer had the luxury of owning multiple computers. 

Early on my goal was 48 hours from the time the laptop or computer came into my door. I quickly changed the goal to 24 hours, and eventually to 4 hours for most software repairs. Even working alone I can return computers back to customers within a four hour window for most software repairs.

Guaranteed

I’ve always believed in guaranteeing my work. I don’t really have a timeline for the guarantee because there’s a trust that develops between me and the customer that if it’s not right I’ll make it right and fix it. In the laptop and computer repair world some issues may not show up until months after your computer is returned to you. Call me or bring it back and I’ll make it right.

Guarantees are only as good as the business. My goal is to never see you again for the same repair. I spend the time when your computer or laptop is at my shop to do the job right the first time, using good quality parts. 

RIT Class of 1995 and Prior to Laptop & Computer Repair, Inc.

I attended the Rochester Institute of Technology in Rochester, NY. I was graduated with a Bachelor of Science and studied Engineering and Business. 

My first career was sales engineering primarily to the semiconductor manufacturing sector. I traveled North America helping companies that were manufacturing semiconductor machinery and robotics equipment find solutions. 

Free Diagnostic Before Every Job

I’ve always believed a good technician should know what’s wrong within minutes after looking at a computer. I can’t justify charging someone $50.00 to $100.00 to tell them they will need an additional $100.00 in repairs. Let’s face it, computers aren’t priced like they used to be and because of that it doesn’t take long to exceed the value of the computer or laptop with repair bills.

Flat Rate Repairs

Every job is quoted before I do work. Software is almost always $80.00 unless it’s a very small or easy job. Even if the job takes me longer than anticipated, it’s still an $80.00 charge. Many of us budget for repairs because we don’t expect them. Knowing up front let’s you decide if you can afford it or not so you’re not surprised later.

I quote hardware repairs based on current market conditions. For example, the hard drive shortage in 2011 caused from flooding in Thailand created a spike in prices that were quoted different everyday. Even if tariffs change or some other outside force increases price after I quote the job I still honor the price I quoted.